BULLETIN: 50-605.13

EFFECTIVE: May 2004

SUPERSEDES: November 2000

5300 Belmont Road • Downers Grove, Illinois 60515-4499 • 630-969-4000 • Fax 630-969-9489 • www.magnetrol.com

145 Jardin Drive, Units 1 & 2 • Concord, Ontario Canada L4K 1X7 • 905-738-9600 • Fax 905-738-1306

Heikensstraat 6 • B 9240 Zele, Belgium • 052 45.11.11 • Fax 052 45.09.93

Regent Business Ctr., Jubilee Rd. • Burgess Hill, Sussex RH15 9TL U.K. • 01444-871313 • Fax 01444-871317

5300 Belmont Road • Downers Grove, Illinois 60515-4499 • 630-969-4028 • Fax 630-969-9489 • www.sticontrols.com

Copyright © 2007 Magnetrol International, Incorporated. All rights reserved. Printed in the USA.

ASSURED QUALITY & SERVICE COST LESS

Service Policy

Owners of Magnetrol/STI controls may request the return

of a control or any part of a control for complete rebuilding

or replacement. They will be rebuilt or replaced promptly.

Controls returned under our service policy must be returned

by prepaid transportation. Magnetrol/STI will repair or

replace the control at no cost to the purchaser (or owner)

other than transportation if:

1. Returned within the warranty period; and

2. The factory inspection finds the cause of the claim to

be covered under the warranty.

If the trouble is the result of conditions beyond our control;

or, is NOT covered by the warranty, there will be charges

for labor and the parts required to rebuild or replace the

equipment.

In some cases it may be expedient to ship replacement

parts; or, in extreme cases a complete new control, to

replace the original equipment before it is returned. If this

is desired, notify the factory of both the model and serial

numbers of the control to be replaced. In such cases, credit

for the materials returned will be determined on the basis of

the applicability of our warranty.

No claims for misapplication, labor, direct or consequential

damage will be allowed.

Return Material Procedure

So that we may efficiently process any materials that are

returned, it is essential that a “Return Material

Authorization” (RMA) number be obtained from the

factory, prior to the material's return. This is available

through Magnetrol’s or STI’s local representative or

by contacting the factory. Please supply the following infor-

mation:

1. Company Name

2. Description of Material

3. Serial Number

4. Reason for Return

5. Application

Any unit that was used in a process must be properly

cleaned in accordance with OSHA standards, before it is

returned to the factory.

A Material Safety Data Sheet (MSDS) must accompany

material that was used in any media.

All shipments returned to the factory must be by prepaid

transportation.

All replacements will be shipped F.O.B. factory.

NOTE: See Electrostatic Discharge Handling Procedure

on page 8.

Magnetrol, Magnetrol logotype and Kotron are registered trademarks of Magnetrol International.

STI and STI logotype are registered trademarks of Magnetrol International.

CSA logotype is a registered trademark of Canadian Standards Association

Mylar® is a registered trademark of DuPont

Teflon® is a registered trademark of DuPont.